How can we help?

Download the Payvel app from the App Store or Google Play Store. Open the app and follow the on-screen instructions to sign up. We'll guide you through a quick identity verification process to secure your account and comply with financial regulations.

Most Payvel transfers arrive within minutes. In some cases, processing times can vary depending on the recipient's bank or payment partner. You can always track the status of your transfer in the app.

We are constantly expanding our global network. Currently, our services focus on transfers originating from Australia to various countries across Africa. For the most up-to-date list of supported destination countries, please check within the Payvel app.

Absolutely. Your security is our top priority. We use bank-level 256-bit encryption to protect all your data and transactions. As an AUSTRAC regulated entity in Australia, we adhere to strict security and compliance standards to ensure your money is safe.

Before you confirm a transfer, you can review the exchange rate, any applicable transaction fees and the amount your recipient will receive. The exchange rate may include a margin.